FAQ

Who is ShopHubDepot?

ShopHubDepot is your go-to online store for top-quality cooling and heating systems across the contiguous USA. We’re an authorized dealer for leading HVAC manufacturers, offering solutions for both residential and commercial needs. Our goal is to provide excellent customer service, whether you have pre-sale questions or need post-sale support. With our easy-to-navigate online platform, you can shop for your heating and cooling systems conveniently. Our friendly live representatives are here to ensure your orders are handled efficiently and to support you throughout your shopping experience.

Where are you located?

ShopHubDepot operates online and is based in California. We serve the contiguous USA, excluding Alaska and Hawaii.

What is your delivery time?

• Order Handling Time: 1-3 business days (Monday - Friday)
• Transit Time: 5-7 business days (Monday - Friday)

Do you offer financing programs?

Yes! We offer Shop Pay Installments, a flexible payment option that lets you split your purchase into manageable payments. Choose from interest-free biweekly payments or monthly plans with interest, designed to make your shopping experience convenient and affordable.

What should I do if my package is damaged?

If your package appears damaged upon delivery, please:

1. Take Photos: Capture clear images of the damaged box.
2. Refuse the Package: Do not accept it.
3. Document the Damage: Note the damages with the delivery driver on the Bill of Lading or Freight Bill.
4. Notify Us: Email the photos and details to customersupport@shophubdepot.com.

What products do you offer?

We offer a range of HVAC products, including:

• Mini Splits
• Air Handlers
• Condensers
• Heat Pump Split Systems

Where can I find your terms of service?

You can view our Terms of Service here

Where can I find your privacy policy?

Our Privacy Policy is available here

Where can I find your refund policy?

Our Refund Policy can be found here

Where can I find your shipping policy?

You can review our Shipping Policy here

Our dedicated customer service team is here to assist you. Here’s how you can reach us: