FAQ

Who is ShopHubDepot?

Welcome to ShopHubDepot, your one-stop online store for everything you need! We offer a diverse range of products across many categories, including household essentials, home appliances, electronics, and more. Our mission is to bring you high-quality products from trusted suppliers—delivered straight to your door.

Where are you located?

ShopHubDepot operates exclusively online and is based in California, USA. We serve customers throughout the contiguous United States, excluding Alaska and Hawaii. While we do not have a physical retail location or warehouse, we partner with a network of trusted suppliers and fulfillment centers to ensure your orders are processed and shipped efficiently.

Do you have a physical warehouse or a showroom?

No, ShopHubDepot does not have a physical warehouse or showroom. We use a dropshipping model, meaning when you place an order, it is fulfilled directly by our suppliers or fulfillment centers. This enables us to offer a wide variety of products without the need for large-scale inventory storage or a physical showroom. Although we don’t have a showroom, we provide detailed product descriptions, specifications, and high-quality images online to help you make an informed purchase. Rest assured, we work closely with our partners to ensure timely and safe delivery.

What is your delivery time?

At ShopHubDepot, we partner with trusted suppliers and fulfillment centers to ship products directly to you. Since we do not handle the shipping ourselves, delivery times may vary depending on the supplier's processing and fulfillment times. Below are the general shipping timeframes:

General Shipping Timeframes

  • Ground Shipment:
    • Handling Time: 1-3 business days (Monday - Friday)
    • Transit Time: 5-7 business days (Monday - Friday) after shipping
  • LTL (Less-Than-Truckload) Shipment:
    • Handling Time: 1-3 business days (Monday - Friday)
    • Transit Time: 10-15 business days (Monday - Friday) after shipping

Important: These are estimated timeframes. Once your order ships, you will receive a tracking number to monitor your order’s progress.

Free Shipping

Yes, we offer free shipping on all orders, whether for ground shipments or LTL freight. Please note that all deliveries are curbside only. If you require liftgate service or have any special shipping requests, please notify us within 24 hours of placing your order. We will contact you to confirm your request.

Are all the items you sell brand new, or do you sell refurbished products? 


All of our items are brand new. We do not sell refurbished, pre-owned, or scratch-and-dent items. Everything we offer is guaranteed to be in new, unused condition.

Tracking Your Order

Once your order has shipped, you will receive tracking information via email within 3-4 business days. Please allow up to 48 hours for the tracking details to appear. You can track your order here: Track My Order.

Do you offer financing programs?

Yes! We offer Shop Pay Installments, which allows you to split your purchase into manageable payments. This flexible option makes your shopping experience more convenient and affordable, with interest-free biweekly payments or monthly plans with interest.

What should I do if my package is damaged?

If your package arrives damaged, please follow these steps:

  1. Take Photos: Capture clear images of the damaged box and items inside.
  2. Refuse the Package: If you notice the damage immediately, do not accept the package.
  3. Document the Damage: Note any visible damage on the Bill of Lading or Freight Bill with the delivery driver.
  4. Notify Us: Send the photos and details to our customer support team at customersupport@shophubdepot.com, and we’ll help resolve the issue.

For more details, view our full Return and Exchange Policy.

What products do you offer?

We offer a wide variety of products across many categories, including but not limited to:

  • Home Appliances & Comfort
  • Electric Vehicles & Mobility
  • Outdoor & Sports Gear
  • Warehouse Solutions
  • Eco-Friendly Products
  • Furniture
  • Kitchen Essentials
  • Saunas
  • Solar Generators
  • Portable Toilets

This is just a snapshot of what we offer. We frequently update our inventory, so be sure to check back often for new items!

Are your products shipped from your location?

As part of our dropshipping model, we do not physically store products. Instead, your orders are shipped directly from our trusted suppliers or fulfillment centers. While ShopHubDepot processes your order, the shipping and delivery are managed by third-party partners. We work closely with them to ensure timely and safe delivery of your products.

Where can I find your terms of service?

You can review our Terms of Service here.

Where can I find your privacy policy?

Our Privacy Policy is available for review here.

Where can I find your refund policy?

You can find our Refund Policy here.

Where can I find your shipping policy?

You can review our Shipping Policy here.

How can I contact ShopHubDepot?

Our dedicated customer service team is available to assist you with any questions or issues. Here's how you can reach us:

Shopwell Retail LLC (DBA ShopHubDepot)

We’re committed to providing the best customer experience and ensuring your satisfaction with every purchase.

  • ITEM BAR TITLE

    Share shipping, delivery, policy information.

  • ITEM BAR TITLE

    Share shipping, delivery, policy information.

  • ITEM BAR TITLE

    Share shipping, delivery, policy information.

  • ITEM BAR TITLE

    Share shipping, delivery, policy information.