Shipping Policy

Free Shipping

We offer free shipping on all items to the contiguous United States, excluding Alaska and Hawaii.

Order Confirmation

After placing your order, you'll automatically receive an email confirmation.

Order Shipment

• Handling Time: 1-3 business days (Monday - Friday) for our team to prepare and fulfill your order from the warehouse.
• Transit Time: 5-7 business days (Monday - Friday) after your order ships.

Once your order ships, you will receive an email with tracking information. Please note that tracking details may take 24-48 hours to update on the carrier's website.

If your item is on the manufacturer's backorder or experiencing an inventory shortage beyond our control, one of our customer service representatives will contact you within 24 hours after you place your order.

 

Payment

We do not immediately collect your credit card payment when you make a purchase on our website. Instead, we will reach out to you to have a conversation and confirm your order details before proceeding with any payment.

Confirmation Email

You will receive a confirmation email from us after your order is placed containing your order number and your order receipt.

Please check your spam folder for the confirmation email if you don't see it in your inbox. If you don't receive a confirmation email, please email customersupport@shophubdepot.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

Holiday Order Processing Speed

During holidays, in-stock orders may take a few extra days to be shipped and delivered. Please rest assured that we are doing everything we can to get your items to you as quickly as possible. Thank you for your patience and understanding!

Combining Shipments

ShopHubDepot does not combine multiple orders into a single shipment. Each order must have an original shipment record associated with it.