Return & Exchange Policy
At ShopHubDepot, we want you to be fully satisfied with your purchase. If for any reason you’re not, please review our return and exchange policy below.
General Return Guidelines
Important: As an online dealer, we do not operate a physical warehouse. Our address is a mailing address only—please do not return products to this address. All returns must follow the instructions provided by our support team, based on the specific brand's return policies.
Return Requests: Must be submitted within 30 days from the delivery date. Requests submitted after this period cannot be processed.
Restocking Fees & Cancellations:
• Orders that are canceled or refused after shipment will incur a restocking fee.
• If incorrect shipping details are provided, leading to delivery failure, the shipment will be returned to the warehouse and a restocking fee will apply.
• A minimum 15% restocking fee applies to all returns, with a maximum of 35% depending on the brand. Detailed restocking fees for each brand are listed below.
• Condition: Products must be unused, uninstalled, and in their original packaging (including the box, pallet, and packaging materials) to qualify for a return.
• Packaging: If the original packaging is missing, the return will not be accepted.
• Used/Installed Products: Products that have been used or installed are not eligible for return.
Restocking fees may vary by brand. Below is a list of fees that apply to each brand:
• Ancerre: 25%
• Apollolift: 15%
• Aqua Marina: 25%
• Bluetti: 15%
• Breezaire: 25%
• DuroMax: 20%
• Dynamic: 25%
• EKKO: 20%
• Forno: 30%
• Golden Designs: 25%
• Kings Bottle: 20%
• Laveo: 20%
• Legion Furniture: 25%
• Lion Energy: 25%
• Maxxus: 25%
• MotoTec: 15%
• MRCOOL: 35%
• Senville: 15%
• Smith and Hanks: 25%
• Sports Attack: 15%
• Summit to Sea: 25%
• X-treme: 15%
In some cases, the customer may need to handle packing and return shipping via FedEx or a similar carrier.
• Modified or personalized products.
• Any product that is not in resalable condition.
• Products without an Order Number.
• Products missing original packaging.
In the rare event that your product arrives damaged or defective, please follow these steps:
• Visible Box Damage: If the box shows clear damage upon delivery, refuse the package and ask the delivery driver to note the damage on the Bill of Lading or Freight Bill. Take clear photos of the damaged box.
• No Visible Box Damage: If the product inside is damaged, take photos of the damaged item(s) and email them to our support team immediately at customersupport@shophubdepot.com.
Please include:
• Your Order Number.
• A description of the issue.
• Photos of the damage.
• Replacement Process: Our team will quickly arrange for a replacement to be sent. Please note that installation or removal costs are not covered.
Important: All damage claims must be reported within 24 hours of delivery. Claims made after this timeframe cannot be processed. Damaged products must be returned to be eligible for a refund or replacement.
• Exchange Requests: Must be submitted within 30 days of delivery. Requests made after this period cannot be processed.
• A minimum 15% restocking fee will apply for exchanges. See specific restocking fees by brand above.
• To qualify for an exchange, products must be unused, uninstalled, and in original packaging (including the box and/or pallet).
1.) We will arrange a return pickup for the product(s).
2.) Once the product is received, it will be inspected to confirm it is in new, resalable condition.
3.) A refund (minus the restocking fee) will be issued to the original payment method.
4.) The customer can then place a new order for the desired product.
Refunds are processed once the warehouse confirms receipt and inspection of the returned item. Refunds may take up to 3-5 days to appear on your statement.
To begin a return or exchange, please contact our Customer Support Team at:
Email: customersupport@shophubdepot.com
Be sure to include:
• Your Order Number.
• The Delivery Date.
• The Reason for the return or exchange.
Our team will respond promptly with detailed instructions and the next steps in the process.
• Restocking fees apply to returns and exchanges as outlined by the brand’s policy.
• We are not responsible for return shipping costs unless the product is damaged or defective.
• Always check the product and packaging upon arrival to avoid delays in resolving any issues.
Shopwell Retail LLC (DBA ShopHubDepot)
Business Hours: Monday to Friday - 8am-8pm EST
Email: customersupport@shophubdepot.com
Live Chat Available (located at the bottom of the page)